Thank you for shopping with Sylvie West.
Order Processing
Orders are generally processed within 1–3 business days after payment is successfully completed.
Business days are Monday through Friday, excluding applicable public holidays.
Orders placed on weekends or holidays will normally begin processing on the next business day.
During periods of unusually high order volume, processing may take slightly longer.
Shipping Time
After processing and dispatch, standard shipping typically takes:
5–10 business days
Delivery times may vary depending on:
- Destination;
- Carrier operations;
- Customs processing;
- Weather conditions;
- Local delivery conditions;
- Other circumstances outside our reasonable control.
Shipping estimates are not guaranteed delivery dates.
Estimated Total Time
Most orders can therefore be expected within approximately:
1–3 business days processing + 5–10 business days shipping.
Tracking Your Order
Once your order has shipped and tracking becomes available, tracking information may be sent to the email address provided at checkout.
Please allow time for carrier tracking systems to update after dispatch.
Shipping Address
Customers are responsible for providing a complete and accurate delivery address.
Please carefully review your information before completing checkout.
If you notice an error, contact contact@sylviewest.com as soon as possible.
We will make reasonable efforts to assist, but we cannot guarantee that shipping information can be changed after an order enters processing or has been shipped.
Delayed Shipments
Occasionally, packages may experience delays due to carrier operations, weather, customs, peak shipping periods, or other circumstances outside our control.
If tracking shows that your package remains in transit, please allow the carrier reasonable time to complete delivery.
Lost Packages
If tracking suggests that a shipment may have been lost in transit, contact us at contact@sylviewest.com.
We may investigate the shipment with the carrier before determining the appropriate resolution.
Packages Marked Delivered
If tracking shows that your order has been delivered but you cannot locate it, please:
- Check around the delivery location;
- Check with household members;
- Ask neighbors where appropriate;
- Check with building reception or mailroom staff;
- Contact the local delivery carrier.
If you are still unable to locate the package, contact us for assistance.
Customs and Import Charges
International orders may be subject to customs duties, taxes, or import fees imposed by the destination country.
Unless otherwise stated at checkout, these charges may be the responsibility of the recipient.
Order Changes and Cancellations
If you need to request a change or cancellation, contact contact@sylviewest.com as soon as possible.
We cannot guarantee that changes or cancellations can be completed after an order has entered processing or has shipped.
Contact Us
Sylvie West
Operated by TBN Trade LLC
1942 Broadway Ste 314C
Boulder, CO 80302
United States
Email: contact@sylviewest.com
Website: sylviewest.com