At Sylvie West, we want you to feel confident shopping with us. If an eligible item is not right for you, you may request a return within 30 days of delivery.
Return Eligibility
To be eligible for a return:
- Your return request must be submitted within 30 days of delivery;
- The item must be unworn and unused;
- The item must remain in its original condition;
- Original tags must remain attached;
- Original packaging should be included where applicable;
- The item must be free from makeup, perfume, deodorant, stains, alterations, damage, or signs of wear.
Items that do not meet these conditions may not qualify for a refund.
How to Request a Return
Email contact@sylviewest.com and include:
- Your full name;
- Order number;
- Item(s) you wish to return;
- Reason for return.
Our customer support team will provide the appropriate return instructions.
Please do not return an item to our business address unless specifically instructed to do so.
Returns sent without authorization may not be accepted or may experience processing delays.
Return Shipping
Customers are responsible for return shipping costs.
We recommend using a trackable shipping method and retaining proof of shipment until your return has been completed.
Sylvie West is not responsible for return packages lost or damaged before reaching the designated return location.
Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact contact@sylviewest.com as soon as possible.
Include your order number and clear photographs showing the item and the issue.
Once reviewed, we will provide an appropriate resolution where applicable.
Non-Returnable Items
We may not accept:
- Worn or used items;
- Items without original tags;
- Items that have been washed or altered;
- Items damaged after delivery;
- Items showing stains, perfume, makeup, or other signs of use;
- Returns requested more than 30 days after delivery.
Your statutory consumer rights remain unaffected.
Exchanges
We currently recommend returning an eligible item and placing a new order for your preferred size, color, or style.
This allows you to secure the replacement item while it remains available.
Refunds
Once your return arrives, it will be inspected.
If approved, the refund will be issued to your original payment method.
Approved refunds are generally processed within 7 business days after the returned item has been received and inspected.
Your bank, credit card issuer, or payment provider may require additional time for the refund to appear in your account.
Original Shipping Charges
Optional or expedited shipping fees originally paid by the customer are non-refundable unless otherwise required by law or the return is due to an error by Sylvie West.
Contact Us
Sylvie West
Operated by TBN Trade LLC
1942 Broadway Ste 314C
Boulder, CO 80302
United States
Email: contact@sylviewest.com
Website: sylviewest.com